Greenergy Technology Sdn. Bhd. (“Greenergy”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”).
By accessing our website, purchasing our products, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
We may collect personal data that you provide to us directly when you make a purchase, register a warranty, contact our customer service team, or interact with us through our website or authorized representatives. Such personal data may include your name, contact details, delivery address, purchase history, and any other information that you voluntarily provide to us.
In addition, when you access our website, certain technical information such as your IP address, browser type, and browsing behavior may be collected automatically to improve the functionality and user experience of our website.
Your personal data is collected and processed for purposes including fulfilling your orders, processing payments, arranging delivery, providing after-sales support, managing warranty registrations and claims, and improving our products and services. We may also use your personal data to communicate with you regarding your orders, service updates, or promotional materials, where you have provided your consent or where permitted by applicable law.
Where marketing communications are sent, each communication will include an option to opt out or unsubscribe, allowing you to withdraw from such communications at any time in a simple and accessible manner.
Your personal data may be disclosed to third parties where necessary for the purposes stated above, including logistics providers, payment processors, authorized dealers, and service providers supporting our operations. We may also disclose your personal data where required by law or regulatory authorities.
In all such cases, we take reasonable steps to ensure that such third parties are obligated to protect your personal data and to use it only for the intended purposes.
In the course of our business operations, your personal data may be transferred to, stored, or processed in countries outside Malaysia. Where such transfers occur, we will take reasonable steps to ensure that your personal data continues to receive a level of protection comparable to that provided under the PDPA.
We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, loss, misuse, alteration, or disclosure. While no system can be completely secure, we continuously review and enhance our security practices.
In the event of a data breach that is likely to result in significant harm, we will take appropriate steps to notify affected individuals and relevant authorities in accordance with applicable laws and regulatory requirements.
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. This may include retaining transaction records for up to seven (7) years to comply with legal and regulatory obligations such as tax requirements.
Once personal data is no longer required, we will take reasonable steps to ensure that it is securely deleted or anonymized.
You have the right to request access to your personal data and to request correction of any inaccurate or incomplete data. You may also withdraw your consent to the processing of your personal data, subject to any legal or contractual restrictions.
Requests relating to personal data will be handled by our designated Data Protection Officer or relevant compliance personnel. Where permitted by law, a reasonable administrative fee may be charged for processing such requests.
Our website may use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You may choose to disable cookies through your browser settings, although this may affect certain functionalities of the website.
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of such websites, and we encourage you to review their respective privacy policies before providing any personal data.
Our products and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without appropriate consent from a parent or legal guardian. If we become aware that such data has been collected without proper consent, we will take steps to delete it promptly.
We reserve the right to update or amend this Privacy Policy from time to time. Any changes will be published on our website, and your continued use of our services after such changes constitutes your acceptance of the revised Privacy Policy
In the event of any inconsistency between the English version of this Privacy Policy and any translated version, the English version shall prevail.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:
Greenergy Technology Sdn. Bhd.
Email: hello@greenergyasia.com
