1.1 This Refund Policy sets out the terms and conditions under which refunds may be granted by Greenergy Technology Sdn. Bhd. (“the Company”).
1.2 By purchasing the Company’s products, the customer agrees to be bound by this Policy.
1.3 This Policy shall be read in conjunction with applicable consumer protection laws, and nothing in this Policy shall exclude or limit any rights that cannot be excluded under such laws.
2.1 Refund requests shall only be considered under the following circumstances:
(a) The product is defective due to manufacturing fault;
(b) The product is damaged during delivery, provided that such damage is reported within forty-eight (48) hours from receipt; or
(c) The customer receives an incorrect product.
2.2 All refund requests must be submitted within seven (7) days from the date of delivery.
3.1 To qualify for a refund, the product must:
(a) Be returned in its original condition and packaging (where applicable); and
(b) Not be installed, used, or connected to a power source, unless the defect is verified by the Company.
3.2 The Company reserves the right to reject any refund request if the returned product does not meet the above conditions.
4.1 Refund requests shall not be accepted under the following circumstances:
(a) Damage caused by improper installation or installation not performed by a qualified electrician;
(b) Misuse, negligence, or failure to follow the user manual;
(c) Unauthorized repair, modification, or disassembly;
(d) Use of the product for commercial, industrial, or non-residential purposes;
(e) Failure to provide valid proof of purchase;
(f) Accidental damage, including but not limited to physical impact, liquid damage, or cracked surfaces; or
(g) Requests made after the expiry of the seven (7) day refund period.
5.1 To initiate a refund request, the customer shall:
(a) Contact the Company’s customer service or authorized sales representative; and
(b) Provide the following:
I. Order number;
ii. Valid proof of purchase;
iii. Clear photos or videos showing the issue.
5.2 All requests shall be reviewed within three (3) to five (5) working days.
5.3 The Company reserves the right to inspect and verify all returned products prior to approval.
5.4 The Company reserves the right to reject any request that is false, incomplete, or misleading.
6.1 Upon approval of a refund request, the Company reserves the sole discretion to determine the appropriate resolution, which may include:
(a) Refund; or
(b) Replacement on a one-to-one basis.
6.2 The decision of the Company shall be final and binding.
7.1 Approved refunds shall be processed via the original payment method.
7.2 Processing time shall take approximately seven (7) to fourteen (14) working days.
8.1 For defective or incorrect products, the Company shall bear the reasonable return shipping costs.
8.2 In all other cases, the customer shall bear the return shipping costs.
8.3 The customer shall ensure that the product is securely packaged for return. The Company shall not be liable for any damage incurred during return transit.
2.1 All products are covered under a one (1) year limited warranty from the date of purchase.
2.2 The Company does not provide repair services.
2.3 All approved warranty claims shall be fulfilled strictly on a one-to-one replacement basis.
3.1 Customers are encouraged to register their product via the Company’s official channels.
3.2 Failure to register shall not invalidate the warranty, provided that valid proof of purchase is presented.
4.1 To qualify for a warranty claim, the customer must:
(a) Provide valid proof of purchase;
(b) Provide clear photos or videos showing the defect; and
(c) Demonstrate that the product has been used in accordance with the user manual.
(a) Improper installation, including installation not performed by a qualified electrician;
(b) Misuse, negligence, or failure to follow instructions;
(c) Unauthorized repair, modification, or disassembly;
(d) Electrical issues, including voltage fluctuations, power surges, or improper wiring;
(e) Accidental damage, including impact, liquid exposure, or breakage;
(f) Normal wear and tear; or
(g) Use in commercial, industrial, or non-residential environments.
6.1 To submit a warranty claim, the customer shall:
(a) Contact customer support or check with your direct sales representative;
(b) Provide required documentation and evidence.
6.2 Claims shall be reviewed within three (3) to five (5) working days.
6.3 Upon approval:
(a) The product may be required to be returned; and
(b) A replacement unit shall be provided upon verification.
7.1 For approved warranty claims, the Company shall bear the shipping cost.
7.2 For rejected claims, all shipping and related costs shall be borne by the customer.
8.1 To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, or consequential damages.
8.2 The Company’s total liability shall not exceed the original purchase price of the product.
9.1 The Company reserves the right to amend, vary, or interpret this Policy at its sole discretion without prior notice.
